ImPrint Studio

Returns & Refunds

If something arrives broken, wrong, or not as we described it, we will put it right. Tell us within 14 days of it arriving and we will replace it or refund you — whichever you prefer.

What we always take back

Anything that arrived damaged or broken.
Anything that does not match what you ordered.
Anything with a printing fault — layer separation, warping, a bad finish.
Anything that does not do what we said it would.

What we usually cannot

Almost everything we make is printed for one person, to their specification. Once a custom piece is made it cannot be resold, so we cannot take it back simply because you changed your mind.

Custom or personalised pieces, unless the fault is ours.
Items made from a file you supplied, where the file itself was the problem.
Anything damaged by use, rather than in the making or the post.

That said — ask anyway. If a print did not turn out how you imagined, we would rather hear about it than have you keep something you are unhappy with.

How it works

Fill in the form below, with a photo if you can.
We look at every request by hand — usually the same day, always within two.
If we accept it, we will email you a reference and where to send the item. Post it back, or drop it in if you are in Limassol.
Once it reaches us we refund you, or remake it. Your choice.

Postage

If the fault was ours, we cover the return postage. If you are sending something back for another reason and we have agreed to it, the postage is yours. Refunds go back the way you paid, within five working days of the item arriving.

Your rights